Frequently Asked Questions
Want to learn more about CBD or have any specific product questions? Refer to our FAQ options below or contact us at support@medterracbd.com. *Due to the current circumstances with COVID-19, the office is currently closed for pickup orders.
CBD (or cannabidiol) is one of over 100 cannabinoids found in cannabis. CBD is the active ingredient in virtually all of our products. Studies show that CBD may promote full-body balance, which can lead to all sorts of positive benefits.
Yes! We ship to all 50 states and our products are of the highest quality, grown and extracted using the best guidelines and standards of the USDA Hemp program. We follow the 2018 Farm Bill of having 0.3% THC in all our products, where it’s federally legal.
You can feel safe knowing our products are legally grown, harvested, and contain 0.3% THC or less. But we recommend you investigate your state to see what they allow and don’t.
Medterra's hemp is grown in the USA under the USDA Hemp Program! Translation: Harvesting and distributing is 100% legal at a federal level. Please check with your state regulations for further information.
Yes and no. While some of our products do have THC in the formulation, there are some with only pure cannabidiol (CBD) and a minimum amount of THC.
Our Broad Spectrum CBD has non-detectable levels, less than 0.1% of delta 9 THC, whereas our Full Spectrum has under 0.3% THC by dry weight. If you’re curious to know more, you can review our certificate of analysis (COA) to see the THC content.
Any of our products with THC are going to get detected by drug tests, but it also depends on the drug testing facility on what they test for. Some can detect CBD for THC, so it’s best to keep this in mind.
However, you should avoid taking products with THC in them and use CBD isolates. You should still be cautious before taking a drug test. Ideally, you can always consult your physician first before doing any drug testing.
Our Isolate and Broad Spectrum CBD products are THC-free and have no euphoric ingredients.
Our Full Spectrum products are recommended for ages 21 and up because they contain THC and may cause euphoric effects.
As always, we recommend you use our products as indicated. To find the perfect amount of CBD or THC for you and your body, remember this mantra: low and slow. Start with a small amount and gradually increase as needed.
No. There shouldn’t be any extra fees or charges at check out for domestic orders, other than a shipping charge to your home. We primarily focus on delivering our premium products domestically. For more shipping information, please see our shipping and return information.
If you are not satisfied with our products, you may request a refund of the full purchase price, minus shipping costs, within 30 days of the product received date.
In most instances, Medterra will cover the cost of return shipping. For more information on our return policies, please submit your request within our Return Portal or call 800-971-1288 to speak to Customer Service.
If you purchased our product through a Medterra distributor or retailer, please go to the original purchase location for any return or exchanges.
All our hemp is USA-grown with the highest quality standards to deliver the best formulation for our customers.
Also, our hemp-grown products run through a third-party testing facility for the safest and purest formulation. So you don’t need to worry about whether the products you use from Medterra are natural and clean.
Each product is third-party lab tested and guaranteed to be free of contaminants like heavy metals, bacteria, microbial life, mycotoxins, and pesticides. Click here to view our third-party lab test results.
Medterra's Rewards Program allows you to exchange points from purchases for discounts on future orders. Earn 2 points for every dollar you spend, then use these points towards your next order. There are even benefits for referring your friends. Give your friends 25% off their first order of $40 and get $25 in points for each successful referral.
Yes, we do! With worldwide distribution, Medterra has developed a robust, scalable wholesale supply chain that can deliver premium CBD to your customers. If you’re interested in wholesale options, get in touch with us here.
Our Medterra collections have distinct formulations with different botanical blends and ingredients that are unlike any other products on the market.
Though we have the same cannabinoids, we have the highest standards to deliver the best formulations combined with unique compounds like l-theanine, melatonin, and 5HTP, to name a few.